The quality of our products is a source of pride to us and satisfaction for our customers. Sometimes, however, things can go wrong or the products might not be of the highest quality. If this happens, and luckily it rarely does, we will do our very best to resolve any kind of dispute that may arise to your total satisfaction.
If you are not satisfied with our products or services, please contact us using the form in the Contacts section of the website, or phone our freephone number 800 013610 (for Italy only).
We will solve any dispute that may arise from a purchase to your total satisfaction.
Damage caused during transportation
We pack our products with the utmost care because we know they are fragile. If your parcel is not in one piece when it arrives (e.g. wet, torn, misshapen), please indicate on the delivery document that you are accepting it subject to inspection, then call our freephone number 800 013610 (for Italy only) and notify us of the damage caused during transportation. We also ask you to send us a photo showing the state of the parcel or the damaged product; we will replace it as quickly as possible.
Right of withdrawal
In compliance with Italian Legislative Decree No. 21 of 21/02/2014, you are entitled to withdraw and change your mind about your purchase.
To exercise this right in the manner and within the time frame provided for by law, follow these steps:
- notify us within 14 days of receiving the goods that you would like to withdraw from the purchase agreement, indicating the products you no longer want. You must also state how you would like to be refunded;
- send the goods back in their original state at your expense within 14 days of receiving them.
We will refund the amount paid for the items you send back within 30 days of receiving your notification of withdrawal and not before you have shown you have returned the goods and we at Effegibi have received them.
Products whose seal has been broken or which have been used, even partially, cannot be returned.
European Online Dispute Resolution
Without prejudice to the contents of the previous sections, you may use the online dispute resolution platform of the European Union at this link: https://webgate.ec.europa.eu/odr/.